FAQs
Product Information
Are your products handmade?
All of our products are handmade in our home on the Central Coast of NSW. We source our special fabric prints from America.
How do I measure my dog for a satin coat?
Measure your dog from withers to tail base, keeping in mind where you would like the coat to sit. The front straps on our coats are adjustable so fit a variety of sizes.
Can I request a custom order?
Yes you can! If we are out of stock of a particular print, our fabrics can take a couple of weeks to arrive from America. Please send us a Facebook message or email us at merleydesigns@gmail.com so we can discuss further.
How do I care for my items?
Our products are machine washable. We recommend placing the item in a wash bag, using a gentle every day cycle, 30 degrees Celsius or less. For crate mats, memory foam should be removed and air dried in sunlight.
Shipping
How much is shipping in Australia?- Small Items (0.0 kg – 0.5 kg) $8.00
- 1kg Satchel (0.5 kg – 1.0 kg) $11.00
- 3kg Satchel (1 - 3.0kg) $14.00
- 5kg Satchel (3.0 - 5.0kg) $18
- Heavy Items Shipping (5.0 kg – 25.0 kg) $25.00
- Free Shipping for orders $120.00 and up
Do you ship overseas (e.g. New Zealand)?
Please send us a Facebook message or email us at merleydesigns@gmail.com so we can provide costs.
Do you deliver to dog shows?
Yes we can! We frequently show in Newcastle and Sydney and have stalls at specialty shows. Follow our Facebook page for more information.